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We are looking for a Customer Service Manager (CSM) in our organization that will be responsible for assisting the District Manager in directing activities of the Regional Customer Center (RCC) territory.   By direction, assists the locations within the RCC in soliciting and servicing new and existing customer base.  Ensures high standards in housekeeping, merchandise presentation, training programs and customer service. The CSM will also be in charge of assigning service jobs to the Field Service Technicians (FST) in the most efficient way in order to ensure the operations and service KPI's (Service Variance, FST Utilization, etc) are met.  The CSM also makes sure billing is on time and sent to the customer or uploaded into their billing system.

Additionally, the CSM will assist the locations of the RCC in achieving sales and other financial targets, and company operations at an individual location(s). May be Responsible for the oversight of safety audits, employee safety training, compliance with State and Federal OSHA, D.O.T. regulations, drug and alcohol testing, and the safe maintenance of program equipment within the RCC territory. Demonstrates orientation toward excellent customer service by conducting daily activities, communications, and interactions in a cooperative, positive and professional manner.  Drives, implements, sustains, and develops quality process improvements that focus on safety, financials, operations, and customer service.

Requirements:  Minimum three years Customer Service Management experience.  Experience in people management and technical knowledge (diesel, mechanical & electrical) are desired skills.

Education Requirements:  Associated degree or equivalent.  Bachelor’s Degree preferred.

Skills:  Effective supervisory, computer operations management and communication skills.  Strong sales and people skills, budgeting, staffing, training, and profit & loss analysis.

Training:  Supervisory and Operation Management training.

Physical Requirements:  Lift, bend, stoop, squat, reach, crouch and kneel.   Wear steel-toed shoes and other required personal protective equipment.

Additional Requirements:  Able to read instructions, numbers and to write legibly in English.  Completes mandated safety training within 10 days of hire.  Follows supervisor’s instructions and works amicably with co-workers and subordinates.  Follows all Company, customer, and refinery safety rules.

What you can expect from us? 

Diverse and Inclusive culture in an environment that respects different opinionsA culture of innovation, encouraging new ideas and exploring new perspectivesOpportunities of learning and development with an averages of more than 60 hours of training per year in different topicsPlenty of opportunities to grow and develop career pathAccess to global job opportunities, as part of the Atlas Copco GroupWe offer a great compensation package and bonus structure along with an outstanding benefits package that includes:Medical/dental/vision coverageLife insuranceShort/Long-term disabilityMatching 401KGenerous paid holidays and vacation

Position is located in: Fairfield, NJ

This position will report to: the District Manager

About Us

Atlas Copco Rental North America has offices throughout the US, Canada and Mexico. Headquarters for ACRNA is located in Deer Park, TX, just outside of Houston. Atlas Copco Group is headquartered in Stockholm, Sweden. We are a global team with colleagues in 180 locations in 170 countries.

Even if you don't meet all the points, but are ready for a challenge, click on "Apply" anyway. We love your spirit!

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.