Job Description: Customer Service
Seeking a Japanese Bilingual Customer Service/Operation Support for an office in Orange County as a global leader of manufacturing and sales of office automation related products such as Industrial printer cartridges based on HP Partnership.
• Data entry: processing purchase orders, maintain customers’ information, products update, etc.
• Delivery Coordination: coordinating deliveries with factories, customers, and vendors (warehouse company and carriers) to meet the delivery requested time
• Customer Support: providing timely customer service on any inquires / questions / requests / claims related matters from customers
• Inventory Control: keeping inventory levels and managing the inventory
• Operational Administration: supporting sales team in administrative matters in answering phone calls, filling, generating invoices, preparing various reports, etc.
• Special projects: will be assigned by a manager
Qualifications:
• Background in international business operations
• Minimum 2-3 years of Customer Service, Sales Assistant, Import/Export, Inside Sales or similar experience at a corporate environment
• Japanese Bilingual Preferred
• Excellent communication skills in English, Japanese bilingual is preferred, but not mandatory
• Knowledge of bookkeeping/data entry- not required, but preferred
• Computer skills; word and excel.