Customer Service Officer
BSI Group
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Key Responsibilities & Accountabilities
Responsible for the planning, coordination and scheduling of assessments to meet company and client’s objectives.Liaises with the clients for the assessment dates.Liaises with the clients for re-certification before their certificates are expired.Liaison with the Sales Department for the new certification contracts for input the client’s information in SAP/PG.Liaises with external assessor for project that require imported assessor.Inform the clients of the confirmed assessment dates and assessors at least two month in advance.Ensures PG data and record are accurately and regularly updated.Responsible for the printing and issuance of certificates to clients.Provides information for monthly Operations Reports.Supports assessors to arrange transportation, accommodationEnsures the safeguard of client’s confidential information.To be BSI Brand AmbassadorKnowledge / Skills / Abilities
Strong communication and negotiation skill.Computer literate; MS Office, Internet, Email.Communicate in both Thai and English.Service minded.Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
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