What We Need: The Customer Service Intern will gain hands-on experience with business tools like SAP and Salesforce while analyzing data trends, creating proactive schedules, and supporting cross-functional process mapping to enhance the customer experience. Responsibilities include gathering SSO reports, monitoring data, and streamlining information flow for Sales Support, all while driving goals through individual and team metrics. What You'll Be Doing: + Running reports to analyze data from web applications to display trends + Creating proactive schedules to reduce foreseeable interruptions + Accountable to drive goals through individual metrics and a strong understanding of department, team, and individual goals + Collaborating on cross-functional process mapping to enhance the overall customer experience. + Assisting in gathering and reporting monthly Silence Surveillance Observations (SSO). + Monitoring data and help map out quick paths for Sales support to get information from other teams. What You Will Need To Be Successful: + Sophomore standing or higher and in good academic standing + Strong verbal and written communication skills. + Basic computer skills and experience working with Microsoft Office (Excel and Word) and Google Suite (Sheets and Docs) + Ability to problem solve, apply critical thinking and analysis. + Effective time management and organizational skills. + Ability to work under pressure and to make decisions independently. + Ability to work with all levels of the organization. + Skilled at multitasking while maintaining strong attention to detail. + Highly adaptable to a changing, fast paced environment. About Us: Who we are:Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we're just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2024, Brady employed approximately 5,700 people worldwide. Our fiscal 2024 sales were approximately $1.34 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com. Why work at Brady:A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world. Our Benefits: + Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision + Generous 401(k) with company match + Paid time off and holidays + Opportunity to participate in incentive programs for all full-time employees + Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance + Education reimbursement opportunities + Scholarship program for children of Brady employees + A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities + Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management) + Dress-for-your-day dress code + Charitable contributions matched through Brady's Matching Gift program