Carlisle Weatherproofing Technologies (CWT), a worldwide leading diversified manufacturer of premium building products and related technology has immediate openings for a Customer Service Representative with Carlisle Coatings & Waterproofing (CCW) located in Wylie, Texas. This position is responsible for managing the entire customer order process, starting from the initial request for pricing and presentation of the pricing quote, all the way through to the receipt of the customer service order and entry into the order management system, which may include SAP and or JDE. This position will also act as a liaison between the customer and the functional groups, ensuring that any changes to the product or shipping schedule are communicated to the customer before they receive the product. To excel in this position, you will need to build strong relationships with customers and be able to help identify solutions that will benefit both the customer and the company. 

Duties and Responsibilities: Handles all customer service requests, managing customer orders from placement through shipment, providing accurate lead times and verifying prices, credit memos, and return merchandize authorization (RMA). Manages and documents customer issues and act as a primary point of contact for resolution.  Determine customer requirements and expectations and prepare and present quote to customer in a timely manner. Maintains a network of appropriate contacts within the various Departments, such as Shipping, Purchasing, Production, etc. as well as external vendors. Identifies opportunities to benefit the customer and the company.  Understands products applications and works with the customer to identify the best solutions for the project requirement. Competencies Teamwork - Builds trust with others by encouraging open dialogue and collaboration. Seeks diverse perspectives to create stronger solutions. Managing Change - Able to keep on track despite difficulties or barriers that may be encountered. Addresses conflict to find common ground solutions. Continuous Improvement - Retains a mindset of always striving to make things better. Applies continuous improvement tools and processes to every aspect of the role. Customer Focus - Listens to understand the needs of customers (internal and external). Builds trusting relationships and seeks innovative solutions for all customers. Always placing the customer’s needs first. Continuous Learning - Aware of individual strengths and areas of opportunity, actively looks for opportunities to develop strengths and improve areas of opportunity, and open to giving and receiving feedback. Drive for Results - Always has a sense of urgency to solve problems with actions. Seeks to align goals with attainment of organizational strategy. Has a sense of ownership and personal accountability for actions taken. Equipment Used: Standard office Working Conditions: 3 days in office, 2 days remote (Training period of time will be in office) Monday – Friday, 8AM – 5PM Travel Requirement: Limited travel is required for this position.

BENEFITS AND PERKS

Our employees' well-being is crucial to Carlisle's success. Despite the nationwide increase in healthcare costs, Carlisle has maintained the same employee premiums for four consecutive years by absorbing the rising medical insurance expenses. Furthermore, you have the flexibility to tailor a benefits program that perfectly suits your needs.

Benefits offered:

Medical, Dental, and Vision insurance  Life and Accidental Death & Dismemberment Insurance Leave & Disability Income Protection (FMLA, LOA, PPL, STD, LTD) Employee Assistance Program (EAP) Health Advocate – health care concierge service PTO – sick days, 11 holidays, vacation 401K Retirement Savings Plan with company match Employee Stock Purchase Plan Flexible Spending accounts (commuter benefits, flexible spending accounts, health savings account) College Scholarships for Dependents Tuition Reimbursement

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