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Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul. 

Ready to build a career? It’s time to look at Taylor. 

Your Opportunity: Taylor Visual Impressions is seeking a Customer Service Representative to join their team in Duluth, GA and provide support to their sales team! The Customer Service Representative is responsible for editing and entering multiple product lines in the system including some estimating responsibilities. This includes interacting with internal and external customers to resolve order or estimate-related questions or inquiries. 

Your Shift:

1st shift; Monday - Friday from 8:00 am to 5:00 pm ESTRole will be onsite based in Duluth, GA

Your Responsibilities:

Editing ordersPrioritize orders according to ship date requests or any identified special considerationsVerify sample and order specifications, extension of price, assign commission rate, and assign appropriate ship or proof date according to service scheduleResearch/and resolve missing/incorrect specifications pertaining to ordersVerify the correct art is pulled into the sales order for transmission of the purchase order and artwork to the millPrepare the order costing worksheet to calculate costs, sale price and commission on each order for accurate entryReview all estimates for accuracy and adherence to company policies and practicesInteract with the sales representative, vendors, and others to resolve work-related questions or inquiriesUse company specific resources for applying pricing and entering ordersDemonstrate flexibility in dealing with the personal and stylistic differences of teammates and customersCross-train in other areas of the business to level the workload within the business
 

You Must Have:

A high school degree or GED (general education degree)1+ years of related Customer Service / Order Entry experienceAbility to communicate effectively with internal and external customersStrong skills in math, data entry, color/register perception, and a high level of accuracyAbility to read, analyze, and interpret general business and numerical dataAbility to solve practical problems and deal with a variety of instructions furnished in written, oral, or diagram formWillingness to work additional hours as needed to meet business/customer deadlinesStrong customer service skills and the ability to work efficiently and effectively with others to ensure smooth work flowProficiency in Excel, Word, Power Point, and Outlook

About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.