The Customer Service Planner will be responsible for implementing the planning strategies to ensure on time delivery to customers. The holder of his position will oversee the planning processes and procedures and execution of production orders to ensure maximizing on time deliveries. The goal is to oversee the fend to end follow up of production orders to meet committed customer delivery dates and alert management proactively when potential misses are foreseen so necessary actions are put in place to avoid impact to the customer.

Grow with us- Your Responsibilities & Tasks:

Download SAP system data and prepare reports to follow up on orders by priority and committed material availability dates.Evaluate production schedules to ensure support customer delivery target datesEnsure that orders lead time is realistic compared to established product family lead-times.Provide daily focus on status of orders escalated, requests for improvement and rush or backlog ordersCommunicate proactively with internal customers and external customers providing status of sales orders and CCPOs.Help control the sequence, execution, and priority of ordersEnsure that unforeseen delays do not impact customer timescalesCreate, analyze and publish weekly delivery metrics and reason for missed orders

What will convince us- Qualification & Skills: Education/Qualifications & Skills:

Bachelor's degree in supply chain, business topic or industrial engineeringMinimum 3 years' experience working in a supply chain function, production or customer service within a production companyExperience working with an ERP system (SAP preferred)Understanding of manufacturing processesExperience in materials management and production scheduling in a production environmentProficiency with Microsoft Office and experienced database usage/management preferred (Power BI)Effective problem solving, communication and organizational skillsBi-lingual (English/Spanish) written and verbalSelf-motivated and driver of results

What We Offer:

Paid vacation and sick leave14 paid holidays annuallyImpressive campus: Located on 219,000 square meters, our campus is home for more than 1,000 employees.We offer an open-office concept, a spacious outdoor area, conference areas and a development center.Medical, Dental and Vision insurance along with Company Retirement PlanOn-site cafeteria and coffee shopOn-site occupational health offices including Laboratory Services & Doctors

Driving our future growth requires talented people. Sartorius is a dynamic organization suited to people who want to showcase skills, be recognized for expertise and thrive in a vibrant and innovative environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP here

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About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers