It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Lumentum Canada was awarded the 2022 National Capital Region’s Top Employers for the 6th consecutive year and the 2022 Career Directory Canada’s Best Employers for Recent Graduates for the 5th consecutive year.
 

As an experienced Customer Service Professional, you will play a key role in delivering exceptional service to Lumentum’s global customers while efficiently managing customer transactions. Collaborating with both internal and external stakeholders, you will enhance the customer experience and contribute to achieving business objectives through your performance of daily responsibilities.

Key Responsibilities

Respond promptly and professionally to customer inquiries, including requests for information, quotes, orders, returns, and other issues, ensuring appropriate action is taken.Provide courteous and thorough responses to all customer requests, maintaining a high level of professionalism.Build and maintain strong customer relationships to foster loyalty and support business growth.Proactively inform Customer Service (CS) management of any potential customer issues and escalate critical concerns as needed.Meet or exceed required metrics for response time, task completion, and processing of orders, quotes, and return merchandise authorizations (RMAs).Adhere to company policies and procedures for order processing and approvals, ensuring compliance with trade and audit regulations.Develop a strong partnership with the Sales Account Manager to align on customer needs and objectives.Collaborate with cross-functional teams, including Operations, Finance, Product Line Management (PLM), Sales, Trade Compliance, Legal, and Logistics, to resolve customer issues.Take ownership of programs or projects as assigned, working independently or in small groups.Provide support to team members by assisting with tasks and responsibilities as needed.Exhibit dedication and flexibility to meet deadlines and complete all necessary tasks within the workweek.

Qualifications

Proven track record in customer service or equivalent experience, with a minimum of 3 years supporting and servicing customers or developing customer solutions.Strong proficiency in Microsoft Office Suite; experience with Oracle-based applications and Tableau is highly desirable.Exceptional organizational skills, attention to detail, and the ability to perform effectively in a high-pressure environment.Strong multitasking and prioritization skills, with the ability to manage workload based on importance and urgency.Excellent problem-solving, negotiation, and interpersonal skills, with a collaborative and team-oriented mindset.Outstanding communication skills, both written and verbal.Post-secondary education in Business or a related field (College Diploma or University Degree preferred).