The Customer Service Professional will be responsible for providing the sales team with routine administrative support and enhances the efficiency of the sales process between Sartorius and its customers. The holder of this position supports the internal sales team to run reports and simple analysis for sales team to be aware the sales situation and the status of customer.

Main Responsibilities & Tasks:

Provide timely and effective administrative support to a sales team, unit, or department.

Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time.

Draft more complex sales documentation, proposals, reports, and correspondence such as sales contracts and annual agreements.

Make more complex calculations to accurately compile and report statistics.

Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, especially for direct sales accounts, follow up and communicate with customers-

Handle customers' phone calls in the absence of sales reps.

Use databases or other computerized systems to maintain up-to-date customer records; to track the status of orders and deliveries; to maintain sales commission and expense records; and to generate sales reports and statistics.

Sales technical application form/rental agreement collection

Update key products end user list

Qualifications & Skills:

Academic degree in business administration or similar

Minimum of 2 years of work experience in customer service or order processing department

Proven software skills, e.g. Microsoft Office, SAP B1 and any field management software

Experience with compiling and generating reports

Pleasant personality, self-motivated, good communication and interpersonal skills

Energetic individual with good teamwork

Intermediate to advance in English

What we offer:

Working Conditions: CLT for an indefinite period.

Working Hours: Monday to Friday from 8 am to 5 pm with a 1-hour break.

Current Benefits: Health Insurance, family plan, SESC, Life Insurance, Meal/Food Voucher, Access to Gym pass/Well hub, Transportation Voucher, Dental Care (optional).

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers