In the Customer Service Professional II role, you will be responsible for processing orders and communicating with customers and internal departments to ensure on-time delivery.

Our Customer Service Team has a great opportunity for a Customer Service Professional to join the team at our Ann Arbor, MI site.

As the Customer Service Professional II, you must be highly organized and focused on providing excellent customer service. You will work with our large customers, adhere to deadlines, and liaise with a range of internal stakeholders.

This is a hybrid position working Monday – Friday, 9:30 am-6:00 pm

What you will accomplish with us:

Check contract terms and related documentsEnter orders, create delivery slips and invoicing in SAP/GPCheck the delivery time with the internal department and headquartersContact the finance department to ensure on-time unblocking of ordersFollow up regarding payment with the customerCommunicate with the warehouse for the correct shipmentHandle return shipments from customersProvide reports from GP and SAPMaintain customer master data in SAP/GPMaintain contracts/agreements in fileHandle orders related to claims

What will convince us:

High School Diploma/GED2+ years of solid order processing and service department experienceYou have a working knowledge of Salesforce, SAP or ERPIntermediate working knowledge of Microsoft OfficeYou have strong interpersonal and communication skills, written and oral

We value:

Associate degreeDisplay strong organization and prioritization skillsConfident in decision-making and problem-solving skillsAbility to function in a fast-paced, dynamic environment and can work under pressureProven ability to interact across all levelsYou have the aptitude to be a team playerIdentification with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, LinkedIn Learning, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP here.

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

www.sartorius.com/career

Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. 

All employment decisions are based on valid job-related requirements. 

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at accommodationrequest@sartorius.com
 

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers