At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Central Maine Healthcare is seeking a Customer Service Rep to join our Support Services team! This is a full time, benefits eligible position. ​ Starting pay is $18.25 per hour. The Customer Service Specialist may work in either a Food or Facilities operation. Their main function is to handle customer service interactions through either face-to-face, email, or telephone communications. The Customer Support Specialist may also be required to record and document various interactions for management follow-up. The general responsibilities of the position include those listed below, but Central Maine Healthcare may identify other responsibilities of the position. Education and Experience: + High School diploma, GED, or equivalent experience preferred What It’s Like Working At CMH: We are all about our team members growth and health. That why we prioritize work/life balance, community-based wellness initiatives and tuition reimbursement or student loan repayment for ALL of our team members. CMH offers a robust benefits package that includes: + Robust Paid Time Off (PTO) program + Medical plan with enhanced Tier 1 benefits provided within the CMH system. + Dental plan + Vision plan + Health Savings Account (HSA) + Basic Life insurance at no cost + Supplemental Life insurance + Long-term disability insurance + 401(k) or 403(b) retirement savings plans + Tuition IO partnership for student loan repayment assistance and tuition assistance + Family leave program for Parental Leaves + Comprehensive Wellness Program Essential Duties: + Handles customer service inquiries and problems via the telephone, recording recurring problem + Provides immediate assistance to customers as requested. + Maintains a method to document, track and research customer input. + Shares recurrent problems identified by customer input. + Reviews statistics and trends with appropriate personnel. + Identifies needs and makes recommendations for quality improvement that creates perceived value to customers. + May respond to email inquiries. + May send written communications in response to customer comment forms + Complies with all Central Maine Healthcare, HACCP/OSHA, and/ or local policies and procedures related to all assigned work. + Follow and uphold HIPAA-applicable rules and processes to protect and secure Protected Health Information (PHI) + Reports all accidents and injuries in a timely manner. + Complies with all company safety and risk management policies and procedures + Participates in regular safety meetings, safety training, and hazard assessments. + Attends training programs (classroom and virtual) as designated. + May perform other duties and responsibilities as assigned. If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application! AT CENTRAL MAINE HEALTHCARE YOU ARE AT THE CENTER OF EVERYTHING WE DO Our why, our purpose, drives every decision and action we take as a healthcare system. We strive everyday to deliver exceptional care, and to improve our community. We are a non-profit organization that is breaking the traditional healthcare mold by bringing our patients and their family’s high value, low cost, and award-winning care while focusing on creating an exceptional experience for them; all within their communities. To accomplish this, we only hire individuals who are committed to excellence, who embody the principles of our CMH Experience Service Standards, and who are ready to step in and help their fellow team members achieve those exceptional results for our patients, their families, and the community. Central Maine Healthcare System The organization is broad in its footprint, with three (3) hospitals in Bridgton, Lewiston, and Rumford, and over 75 individual practices within our Medical Group. Lewiston’s Central Maine Medical Center is a certified and award-winning level two trauma center, along with our Central Maine Heart and Vascular Institute and the upcoming highly anticipated launch of our comprehensive state of the art cancer treatment center. Both Bridgton and Rumford Hospitals are four (4) star accredited acute care hospitals, and our Medical Group and Maine Urgent Care Centers have won multiple awards within their specialties. As a system we are a six-time winner of the Leapfrog Safety A Rating since 2019, representing some of the highest quality care and outcomes nationwide. Our awards and accolades are only possible as a result of our commitment to culture, and a focus on safety and inclusion, in each of our patient’s experiences and in the experiences we create within our teams. If you are a person who is looking for a way to give back to your community, to help improve the lives of patients or those who care for our patients, want to be part of a growing organization that is setting the bar for Maine healthcare, apply to join Central Maine Healthcare today! Diversity and Equal Employment Opportunity CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.