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What We'll Bring:

Special Handling is charged with managing the various touch points – email, voice and written correspondence through which consumers, certain business-to-business customers and partners interact with the company. Our Operational Center of Excellence prides itself in providing capabilities through the sharing, adoption and establishment of best practices. We are a globally integrated operational team organized and equipped to meet all required service levels. This position is responsible for reviewing work referred from our global partners to ensure completeness and accuracy of files/telephone calls deemed out of scope. In addition, the representative will maintain constant communication with Team Leader regarding any issues or error trends. 

What You'll Bring:

Answers and responds to incoming calls, emails or faxes received from consumers and customers.  Agents provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults)Completes work referred from offshore vendor and ensures that all TU and FCRA guidelines, procedures and policies have been followed, as well as tracking levels of accuracyAnalyze consumer contact data to determine error trends in our current practices and provide feedback to your team lead based on early recognition of potential training issuesWorks on special projects as assigned Performs other related duties as assigned

Impact You'll Make:

Qualifications:

High school diploma required and minimum of twelve months previous work experience in a customer contact role. Call center environment (Consumer Contact Center) and an Associate’s degree preferredMust possess the ability to multi task and work independently Must possess good listening and communication skills with the ability to accurately make independent decisionsAnalytical, summarization, conceptualization and prioritization skills in a rapidly changing environmentFamiliar with Microsoft Office Products, especially Microsoft Word and ExcelAbility to perform multiple tasks in environment that changes daily based on incoming workAbility to maintain focus, flexibility, and organizationStrong attention to detailUnderstanding of credit reporting laws preferredExtreme confidentiality in all matters relating to the positionAbility to apply learned behaviors to determine when to escalate issues

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Rep I, Consumer Operations Support