Job Description:
Location: Wilmington, Massachusetts
CoWorx Staffing Services has immediate openings for Customer Service Representatives in Wilmington, MA! As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience.
Responsibilities:
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
Desired Background/Skills:
• Bilingual: English/ Spanish
• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations
Other Information:
The following shifts are available:
• Tuesday-Saturday 7:00am-3:30pm, or 12:00pm-8:00pm In person
• Sunday-Thursday 11:30am-8:00pm or 12:00pm-8:00pm in person
Don’t miss out on this excellent opportunity to join hardworking, supportive team- apply with us today to get started!
CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.
If you are a person with a disability and require assistance during the recruitment process, please reach out to us.
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Interested candidates please reference job code 231409 when responding to this ad.
Location: Wilmington, Massachusetts