**Overview** **Responsibilities** + Support the performance of the branch operations, including planned and unplanned maintenance/service/ installation/control calls from customers. + Provides assistance, information and customer service as requested to arriving, transferring or departing clients. + Schedules and dispatches employees, crews/teams, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements + Relays work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers + Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc. + Recognizes and mitigates a variety of miscellaneous hazards encountered within the department and other work environments i.e. surroundings, mechanized equipment, and hazardous materials + Confers with clients and/or supervising personnel in order to address questions, problems, and requests for service or equipment + Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency; ensures timely and efficient movement of resources according to work orders and/or resource schedules + Oversees all communications within specifically assigned areas + Receives or prepares work orders and work schedules + Orders supplies and equipment and issues them to personnel + Records and maintains files and records of customer requests, work, or services performed, inventory, and other dispatch information + Strictly adheres to all safety and regulatory compliance procedures + Coordinates and arranges for necessary repairs in order to restore service and schedules + Miscellaneous duties as assigned + Monitors daily services and create/update a log sheet or service log + Maintains periodic contact with service personnel to ensure completion of assigned duties + Informs the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight + Creates reports to monitor activity and operations **Qualifications** + Must be 18 years of age or older + Must be able to speak, write, and read English and Spanish languages **Preferred Qualifications:** + Customer Service or Dispatch Experience **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf) | Front Line Team Members | (Programa de Beneficios de ABM) **Schedule:** Evenings, Mon-Fri * _Required_ to be on an on-call rotating schedule. **Pay:** $16.48/hr _The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data_ REQNUMBER: 100271 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.