Company Description

New location

Job Description

Are you passionate about delivering exceptional customer service? Join our dynamic team as a Customer Service Representative in Overland Park, United States! We're seeking an enthusiastic and professional individual to be the face of our company and ensure our customers have a positive experience.

Respond to customer inquiries via phone, email, and chat in a timely and professional mannerProcess customer orders, returns, and exchanges accurately and efficientlyProvide product information and assist customers in making informed decisionsResolve customer complaints and concerns with empathy and patienceMaintain up-to-date knowledge of company policies, products, and servicesCollaborate with team members to ensure smooth operations and customer satisfactionDocument customer interactions and maintain accurate records in our customer service databaseIdentify and escalate complex issues to appropriate departments when necessaryParticipate in ongoing training to enhance customer service skills and product knowledgeContribute to a positive work environment by maintaining a friendly and supportive attitude

QualificationsHigh school diploma or equivalentExcellent verbal and written communication skillsStrong interpersonal skills with a friendly and enthusiastic demeanorAbility to multitask and work efficiently in a fast-paced environmentProven problem-solving skills and attention to detailBasic computer skills and familiarity with customer service software and point-of-sale systemsCustomer-focused mindset with a commitment to delivering exceptional serviceAbility to remain calm and professional in challenging situationsExcellent listening skills and the ability to empathize with customersFlexibility to work various shifts, including evenings and weekendsPrevious customer service experience preferredBilingual skills (English/Spanish) a plus, but not required

Additional Information

At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino’s store owners, 90% of which started as delivery drivers and pizza makers in our stores!