The qualified candidate for this position will answer inbound telephone calls from members, providers, brokers/agents, and potential clients, provide information to members regarding dental benefits and provider network, provide eligibility information to provider network and coordinate emergency care (out-of-area and specialist referrals). Join a fun, friendly, and professional environment where we care greatly about our staff.
Responsibilities
Interact with other departments (or areas) to resolve patient and/or doctor inquiries
Assist in training new Customer Service representatives
Answer inbound telephone calls from members, providers, brokers/agents, and potential clients
Provide information to members regarding dental benefits and provider network
Provide eligibility information to provider network
Coordinate emergency care (out-of-area and specialist referrals)
Interact with other departments (or areas) to resolve patient and/or doctor inquiries
Coordinate Language Assistance Program requests
Clerical duties and/or projects as assigned
Western Dental – Brident offers a competitive benefit package designed to enhance the lives of our team members. Team members are eligible for benefits based on their full time status.
Paid Time Off (PTO)
Holiday Pay
Medical
Dental
Vision
Continuing education and advancement opportunities
401 (k) plan
Qualifications
Good verbal and written communication skills
Minimum of one year customer service experience in a Call Center environment
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