Our client, a leader in the logistics industry, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the department supporting a dynamic team dedicated to providing exceptional service. The ideal candidate will have strong communication skills, the ability to multitask effectively, and a customer-centric mindset, which will align successfully in the organization. **Job Title:** Customer Service Representative **Location:** Richmond, VA **Pay Range:** $18 per hour **What's the Job?** + Assist customers and business partners via telephone and email. + Handle customer complaints in a calm, professional manner. + Diagnose, assess, and resolve problems or issues. + Monitor progress of delivery routes. + Process changes or cancellations to delivery orders. **What's Needed?** + Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint. + High school diploma or equivalent. + 1-year related experience preferably within a call center environment. + Strong customer service skills and the ability to satisfactorily resolve issues. + Solid ability to multitask with exceptional organizational skills. **What's in it for me?** + Opportunity to work in a fast-paced and innovative environment. + Support from a passionate team motivated to deliver for customers. + Endless opportunities for career advancement. + Work in a collaborative and inclusive workplace. + Be part of a company that values your contributions and encourages growth. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.