**Overview** **Duties and Responsibilities:** + Answer incoming calls, screen, and direct them to the appropriate recipients. + Take accurate messages and relay them promptly to the intended recipients. + Provide accurate and courteous information to callers regarding services, appointments, and general inquiries. + Greet all individuals entering the organization in a friendly and professional manner. + Direct visitors to their designated destinations within the facility. + Handle inquiries from the public and customers with patience and efficiency. + Provide general administrative and clerical support as needed. + Prepare letters, documents, and reports as assigned. + Maintain reception area cleanliness and organization. + Perform other duties as assigned by the Front Desk Supervisor. **Required Qualifications:** + High school diploma or equivalent. + Proficiency in administrative and clerical procedures. + Knowledge of customer service principles and practices. + Typing speed of at least 60 words per minute. + Bilingual proficiency in English and Spanish. + Proficient in Microsoft Office, particularly Excel and Word. + Familiarity with office equipment and systems. + Ability to perform physical tasks such as sitting, standing, bending, and lifting up to medium weights. + Willingness to work in a hospital environment with exposure to sick patients or visitors. **Other Qualifications:** + Ability to respond to emergencies at the facility as directed. + Willingness to contribute ideas for continuous quality improvement. + Excellent verbal and written communication skills. + Professional personal presentation. + Strong customer service orientation.am + Ability to prioritize tasks and manage time effectively. + Attention to detail and accuracy in work. + Initiative, reliability, and stress tolerance. **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-Spanish-11.6.23.pdf **Pay Rate:** $16.39/hr _The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data._ REQNUMBER: 111778 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.