Job Description:
Location: Tyngsboro, Massachusetts
We are now hiring a Customer Service Representative for a temp-to-perm position. The role involves managing customer communications, processing orders, and providing administrative support. The schedule is Monday through Friday, 8:00 AM to 4:30 PM, and the salary range is $55,000 to $65,000 based on experience.
The ideal candidate should have strong communication skills, be comfortable using Microsoft Office, and have some familiarity with ERP systems like JobBOSS². Training will be provided if needed.
Responsibilities:
We are seeking a versatile Customer Service Representative to manage a wide range of responsibilities, including customer communications, order management, and administrative support. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment. The ideal candidate will be a proactive problem-solver dedicated to ensuring a positive customer experience.
• Serve as the primary point of contact for customers via phone, email, and in-person interactions.
• Address customer inquiries promptly and professionally, providing accurate information on products, orders, and services.
• Assist in resolving customer issues by coordinating with internal teams and following up to ensure satisfaction.
• Support processing customer orders, quotes, and changing requests efficiently and accurately using ERP software. (Training provided)
• Collaborate with production, quality, and shipping teams to ensure timely order fulfillment.
• Monitor and communicate order status updates to customers proactively.
• Maintain accurate records of customer interactions, orders, and issues within JobBOSS² ERP.
• Prepare and distribute customer reports, invoices, and shipping documents as needed.
• Support management with administrative tasks, data entry, and report generation.
• Gather customer feedback and report recurring issues to management for process improvements.
• Contribute to improving customer service processes and efficiency.
• Participate in team meetings to share insights and develop solutions for enhanced customer experience.
Desired Background/Skills:
• 2+ years of customer service experience, preferably in a CNC manufacturing or technical environment is a plus.
• Strong verbal and written communication skills.
• Preferred Experience with ERP software, preferably JobBOSS²
• Experience using Microsoft Office Suite, particularly Word, Excel, and Outlook
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks efficiently and adapt to changing priorities.
Other Information:
Why Join Us?
• Be part of a customer-focused, innovative manufacturing team.
• Opportunity to enhance customer relationships and impact business success directly.
• Thrive in a dynamic environment with opportunities for professional growth
Don’t miss out on this exciting opportunity – apply with us today!
CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.
If you are a person with a disability and require assistance during the recruitment process, please reach out to us.
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Interested candidates please reference job code 233325 when responding to this ad.
Location: Tyngsboro, Massachusetts