Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.

The company serves a variety of end markets including chemicals refining, food beverage, electronics, healthcare, manufacturing and primary metals. Linde's industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions.

For more information about the company and its products and services, please visit www.linde.com.

At Linde, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.

Customer Service Rep ( Full Time) - Brampton, ON

Primary Purpose:

In office position located in Brampton, Ontario (Monday to Friday - 8am to 5pm).

Key accountabilities:

Respond to customer inquiries (phone, fax, mail, e-mail) in a timely fashionInitiate dispute resolutions, including preparation of backup documentation as requiredEngage and/or escalate to appropriate individuals within the organization to assist in dispute resolutionRecord all actions and other customer communications in CU systemRequest customer refunds as requiredCoordinate account financial adjustments to reconcile accounts, as required - check all aspects of an account (contract pricing, leases, cylinder balances, A/R, rentals, CIMS and profile notes); contact customer of more information is required; process credit/debit adjustmentsRecommend, where appropriate, submission of customer accounts to outside collections agency, attorney, bad debtProvide assistance to Territory Managers and other employees / departments on matters related to customer careProcess customer payments, credits and rebills, with strong attention to detail in keeping with financial regulations, approvals and auditing requirementsprocess customer master file account maintenance changes within authorization limits

Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.

The company serves a variety of end markets including chemicals refining, food beverage, electronics, healthcare, manufacturing and primary metals. Linde's industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions.

For more information about the company and its products and services, please visit www.linde.com.

At Linde, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.

Customer Service Rep ( Full Time) - Brampton, ON

Primary Purpose:

In office position located in Brampton, Ontario (Monday to Friday - 8am to 5pm).

Key accountabilities:

Respond to customer inquiries (phone, fax, mail, e-mail) in a timely fashionInitiate dispute resolutions, including preparation of backup documentation as requiredEngage and/or escalate to appropriate individuals within the organization to assist in dispute resolutionRecord all actions and other customer communications in CU systemRequest customer refunds as requiredCoordinate account financial adjustments to reconcile accounts, as required - check all aspects of an account (contract pricing, leases, cylinder balances, A/R, rentals, CIMS and profile notes); contact customer of more information is required; process credit/debit adjustmentsRecommend, where appropriate, submission of customer accounts to outside collections agency, attorney, bad debtProvide assistance to Territory Managers and other employees / departments on matters related to customer careProcess customer payments, credits and rebills, with strong attention to detail in keeping with financial regulations, approvals and auditing requirementsprocess customer master file account maintenance changes within authorization limits

Required Qualifications:

Excellent written and verbal communication skills; English (written and verbal) is requiredCompletion of a 2-year Degree or Diploma, preferably in Office Administration, Accounting, or equivalent experience2 years of customer service experience in a fast-paced environmentStrong customer service skills and professional demeanorCapable of working both individually and as part of a team, sometimes with minimal supervisionAbility to multi-task and maintain calm under pressureSolid working knowledge of MS Office, especially Word Excel

Preferred:

Background in Accounting, Accounts Receivable, Credit and Collections strongly preferredExperience using ERP software, JD Edwards preferredAbility to work with data and reporting software toolsExceptional organization and time management skills

Linde has an extensive background check process which may include but is not limited to, a criminal background review, and may also include reference checks and employment verification.

Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.

We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Required Qualifications:

Excellent written and verbal communication skills; English (written and verbal) is requiredCompletion of a 2-year Degree or Diploma, preferably in Office Administration, Accounting, or equivalent experience2 years of customer service experience in a fast-paced environmentStrong customer service skills and professional demeanorCapable of working both individually and as part of a team, sometimes with minimal supervisionAbility to multi-task and maintain calm under pressureSolid working knowledge of MS Office, especially Word Excel

Preferred:

Background in Accounting, Accounts Receivable, Credit and Collections strongly preferredExperience using ERP software, JD Edwards preferredAbility to work with data and reporting software toolsExceptional organization and time management skills

Linde has an extensive background check process which may include but is not limited to, a criminal background review, and may also include reference checks and employment verification.

Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.

We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.