Sentara Health-Patient Accounting, located in Norfolk, VA, is hiring a Customer Service Rep I - Full Time Day schedule.

Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or patient scheduling, referral issues. May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries.

Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner.

Required Experience:

Sentara is a Virginia and Southeast North Carolina-based large healthcare provider that has been in business for over 131 years. More than 500 sites of care, including 12 acute care hospitals with a continued employment philosophy! 

Sentara has eleven Acute Care Facilities across the state of Virginia and one in Northeastern North Carolina; the people of the communities that we serve have nominated Sentara “Employer of Choice” for over 10 years.  U.S. News and Report recognize Sentara as having the Best Hospitals for 15+ years.

Sentara Benefits:

Sentara employees strive to make our communities healthier places to live. We’re setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits,  Benefits - Sentara (sentaracareers.com)

Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth!

Keywords: CSR, customer service, call center, insurance verification, claims, Monster, Talroo-NCP and Entry Level, medical billing, medical administrative assistant