We are searching for a Customer Service Rep II  on behalf of our client. This is a 1 yr. contract assignment. (W-2)   This position requires some decision making to respond to and resolve routine and non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies.

 

Location:  Houston, Texas 77002

This is a 1 yr. contract assignment. (W-2) 

 

 

Responsibilities

Position emphasizes public relations and effective revenue risk management. Handles situations, which may require adaptation of response. Provides direction and guidance to less experienced team members. May receive inbound Assist telephone calls. Responds to assist from call centers inquiries in an efficient and courteous manner and records/processes commitments on customers’ accounts as appropriate. Also, work with call centers and customers to resolve agency/customer issues. Reports fraudulent conditions to management.

 

 

Requirements

 

High School Diploma 2 years of customer service experience Any experience in Texas deregulation a plus.

 

 

EOE of Minorities / Females / Vets / Disability.

FL: 17382