Description We are offering a long-term contract employment opportunity in Houston, Texas for a Customer Service Rep II. This role is critical in our corporate setting and is primarily focused on providing quality customer service, managing revenue risk, and promoting effective public relations. Responsibilities: • Efficiently and accurately process customer credit applications. • Maintain precise records of customer credit. • Address and resolve customer inquiries and complaints related to billing policies and procedures. • Adapt responses as required to handle different situations. • Provide guidance and direction to team members with less experience. • Receive and respond to inbound calls in a courteous manner. • Record and process commitments on customer accounts as needed. • Collaborate with call centers and customers to resolve any issues. • Report any fraudulent activities to management. • Leverage your decision-making skills to respond to both routine and non-routine customer requests. • Utilize your knowledge of Texas deregulation to enhance customer service delivery, though this is not mandatory. Requirements • Demonstrated proficiency in Customer Service • Familiarity with various Procedures and Policies • Experience with Billing and Onboarding processes • Understanding of Revenue Accounting principles • Proficiency in Public Relations and Staffing • Experience working with Suppliers and handling Complaints • Knowledge of Risk Management practices • Familiarity with Commission Functions and Onsite operations • Excellent Decision-Making skills • Experience managing an Expense Account • Ability to work effectively within a Business Unit • Experience creating and implementing Validation Plans • Knowledge of Call Center Operations • A Plus certification is beneficial • Familiarity with Cyber security principles • Ability to communicate in a Courteous Manner • Knowledge of NIS and Nerc • Experience managing a Contingent Workforce • Demonstrated ability in Adaptation to changing circumstances TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .