This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Responsibilities:

Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system Document calls, entering customer orders in computerized record keeping system Verify and update customer demographic information Read and analyze documents such as patient orders Comprehend pharmacy prescription terminology Effectively communicate with coworkers and patients alike Help with the training of employees Apply common sense understanding to carry out oral and written instructions