Description We are in search of a Customer Service Representative to join our team located in Arcadia, California. In this role, you will be the primary contact for our clients, addressing their questions and concerns regarding their account, claims, and other service-related matters. This role offers a short term contract employment opportunity. Responsibilities: • Serve as the primary point of contact for clients, resolving their inquiries and concerns efficiently • Monitor client accounts and take appropriate action based on account status • Maintain a strong operational understanding to provide the most effective course of action for each client interaction • Process client applications accurately and in a timely manner • Keep accurate records of client interactions and transactions • Ensure compliance with Federal and State regulatory requirements and guidelines related to our operations • Attend and actively participate in staff meetings and training sessions • Utilize customer service software to streamline and enhance client interactions • Apply basic medical terminology knowledge in client discussions • Bilingual Vietnamese Bilingual Korean. Requirements • Minimum of 2 years experience in a customer service role • Proficient in customer service software • Experience in a call center customer service environment • Knowledge of Basic Medical Terminology • Excellent communication and interpersonal skills • Ability to handle and resolve customer issues promptly and accurately • Demonstrated ability to work in a fast-paced environment • Strong problem-solving skills and ability to make decisions under pressure • High level of professionalism and strong work ethic • Flexibility to work in shifts, including weekends and holidays if required • High school diploma or equivalent; higher education will be a plus ­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .