We are Now Hiring a Customer Service Rep. in San Diego, CA!       Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ    Transdev is proud to offer:   $20.64/hr.Attractive benefits package, including 401(k) with company contribution, medical, dental and vision   Paid time off & vacation  Responsibilities:    Respond to customer inquiries and resolve concerns; escalating when necessaryComprehensive understanding of policies and procedures Meet or exceed established performance requirements.  Document trip authorizations and detailsFollows and explains policy and procedure as outlined in operations and procedures manuals.Treats each customer/caller with courtesy, dignity, and respect for privacy.   Documents trip authorization according to procedures.   Other duties as assigned.   Requirements:   High School Diploma, GED or equivalent Ability to operate standard telephone system   Computer literate with the capacity to learn new softwareExcellent customer service skills     About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.  Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants:  Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.