Description We are offering a permanent employment opportunity for a motivated Customer Service Representative in BURR RIDGE, Illinois. As a Customer Service Representative, you will be at the forefront of customer interaction, ensuring smooth communication and logistics coordination for our clients within the renewable energy industry. Responsibilities • Handle inbound customer inquiries via phone and email, addressing order requests, quotations, and delivery logistics. • Collaborate with FedEx, UPS, SWA Cargo, and other vendors to secure shipping cost estimates, track deliveries, and troubleshoot issues. • Promptly and accurately address customer concerns to maintain high customer satisfaction. • Manage the process of order processing, documenting inventory availability, and ensuring efficient delivery of equipment to customers. • Maintain a high standard for verbal and written communication with clients. • Utilize NetSuite or other large ERP systems for efficient customer management. • Leverage your technical aptitude to adapt quickly to new systems and processes. • Utilize your skills in account management to build and maintain customer relationships. • Coordinate logistics to ensure smooth delivery of services. • Manage vendor relationships to ensure seamless service delivery. • Oversee equipment inventory to ensure availability and efficient allocation. • Conduct inventory analysis to identify trends and make recommendations. • Provide cost estimates to support budgeting and pricing decisions. Requirements • Proficiency in NetSuite and NetSuite CRM is essential for managing customer accounts • Proven experience in account management, demonstrating ability to oversee customer accounts and resolve issues effectively • Excellent customer communication skills, able to handle inquiries and complaints professionally • Experience in customer experience management, ensuring satisfaction and loyalty • Familiarity with managing customer shipments, ensuring timely and accurate delivery • Proven track record in customer success management, demonstrating ability to improve customer retention and success • Ability to manage vendor relationships, maintaining positive and beneficial partnerships • Experience in coordinating logistics, ensuring smooth operations and customer satisfaction • Knowledge of equipment inventory, able to maintain and manage equipment effectively • Experience in inventory analysis, able to track and optimize inventory for efficiency • Ability to provide accurate cost estimates, helping to maintain budget and financial control. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .