Customer Service Representation Stephenville TX Location Stephenville Category Customer Service/Support - Customer Service/Support Job ID 2024-501010 Overview

Our Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Service Representative will gain knowledge through local training and hands-on experience with duties to include customer service and administrative functions.

 

This position pays $15.00 / hour and is located at 2620 W Washington St Stephenville, TX 76401

 

We offer:

$15/Hour Consistent full time 40 hour per week schedulePaid time offEmployee discountsRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and Development 

Available Schedule:

Monday 8:00am-5:00pmTuesday 8:00am-5:00pmWednesday 8:00am-5:00pmThursday 8:00am-5:00pm Friday 8:00am-5:00pmSaturday OFFSunday OFF

 

Responsibilities Meet and greet customers in a friendly and timely mannerProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneUnderstand and communicate rental terms and conditions, vehicle features and other services Provide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsTake incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for callback management, A/Rs and miscellaneous calls as assignedResponsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assigned

 

Equal Opportunity Employer/Disability/Veterans

Qualifications Must be at least 18 years oldHigh school diploma or GED equivalent requiredMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 5 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Apart from religious observation, must be able to work 40/hrs week