Welcome page Returning Candidate? Log back in! Customer Service Representative, Jmn (Eastern Range) Job Locations US-FL-Patrick AFB Posted Date 11 months ago(11/7/2023 11:13 AM) ID 2023-8985 # of Openings 1 Category IT Support Clearance Tier 3 - Secret/ADP II Company Overview

American Communications Solutions and By Light Professional IT Services, together as Full Spectrum Operations (FSO) are hiring dedicated and talented IT professionals under the Eastern Western Operational Communications Services (EWOCS) contract. EWOCS provides reliable high-quality communications and innovative IT solutions for the Guardians, Airmen, and Government agencies assigned to Patrick Space Force Base, Cape Canaveral Space Force Station, and Vandenberg Air Force Base. Be a part of the team that delivers excellence in national missile defense, human space flight, space launch, and combat rescue!

Responsibilities The Customer Service Representative Associate instructs customers in equipment operation; provides technical assistance; checks equipment remotely for malfunctions.Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software over the phone.Analyzes and evaluates products and related performance.Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.Installs, upgrades and removes products ensuring coordinative engineering field change.Completes system programming and optimization as part of the installation process.Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.Provides on-site end-user training on system operation, maintenance and limited troubleshooting.Maintains effective customer communications and relations.Under general supervision the Customer Service Representative Associate shall:Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices.Work is checked since errors may cause delay or expense.May assist and train less experienced personnel. Required Experience/Qualifications High School plus advanced training, and 3 - 4 yrs. of experience.This position requires afterhours/weekend telephone support on a rotating basis. Preferred Experience/Qualifications Familiar with Air Force BMC Remedy trouble ticket system, Cyberspace Infrastructure Planning System (CIPS), and Integrated Data Maintenance System (IMDS)Course Completion certification for Microsoft Windows 10 Special Requirements/Security Clearance Active DoD Secret Clearance
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By Light recognizes that our strength is our people. We support every employee as an individual to build strong teams across the enterprise. Our benefit package includes:

Medical, Dental & Vision Coverage Wellness Program 401(k) Matching Disability (Short Term & Long Term) Employee Assistance Program Life Insurance Education & Training Generous Leave Policy (11 Federal Holidays, PTO, and Military Leave)

By Light is an Equal Opportunity and Affirmative Action Employer. All qualified candidates will receive consideration regardless of gender, race, veteran status, disability, and any other protected class in accordance with federal, state and local laws.

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