Welcome page Returning Candidate? Log back in! Customer Service Representative, Passenger Service Requisition ID 2023-2658 Employer All Nippon Airways # of Openings 1 Hire Type Permanent Hours Per Week Full-Time Shift Various Days Weekdays, Weekends Career Type Customer Service Benefits Retirement - 401K, Job Perks - Flight Benefits, Paid Time Off, Insurance - Medical, Insurance - Dental, Insurance - Vision Minimum Related Experience None Union Membership Required No Monthly Union Dues USD $0.00 Education [Null] Badging Fees Paid by Employer Additional Languages Preferred Languages Japanese Starting USD $25.81/Hourly Overview Job Title: Customer Service Representative, Passenger Service

 

Number of Position(s): 1

 

Employer: All Nippon Airways Co., Ltd

 

Job Location: San Francisco Int’l Airport

 

How to apply:

Please send your resume with a cover letter to ml_oth_sfosjchr@fly-ana.com.

Your resume and cover letter should include the following information.

Your name, address, phone number and e-mail addressPosition you are applying forEducation HistoryEmployment historySalary requirements

Please be advised that ANA will contact qualified candidates ONLY.

 

Company’s web site address: www.fly-ana.com

Responsibilities

Basic Purpose

Responsible for supporting and coordinating passenger service operations on a daily basis and for supervising contractors under ANA’s handling requirements and contract, providing review and information to Management.

 

Include but not limited to:

Handling special customer requests and supporting with any irregularities, such as delays, problems with baggage, etc. Performing ticketing functions, including booking new reservations, issuing tickets and rail passes, collecting ticket penalties, logging and balancing cash transactions, verifying uplifted ticket counts, and preparing the daily sales reportsAnswering phone calls and inquiries in a professional manner Greeting customers upon arrival Directing customers within the airport Performing any other passenger service duties as necessary Ensuring the proper performance of all ticketing and reservation functions Monitoring check-in operations and bag-room operations Monitoring arrival and departure gate operations to ensure that all agents and other personnel are performing as required and that all procedures are being properly followed Analyzing and reporting on the frequency and type of questions being asked Responding to customer service complaints filed Effectively communicating the Company’s values to be delivered by customer service agents at the airport Providing information to customers and travel agents regarding ANA flights, ticketing, and fares Performing any other customer service functions as directed by Supervisors and Managers.

                    

# of Hours per week：40 hours

 

Rate per Hour：$25.81~

 

Benefits： Medical, Vision, Dental, 401K, Travel Benefit, Paid Leave, Airport Parking

 

Shift:  Various (include weekend and holiday, morning 6:30 am~ and night ~2:30am shift)

 

Qualifications

Minimum qualifications: 

Must be authorized to legally work in the U.S. (no VISA sponsorship)Excellent interpersonal skillsProfessional presentation and excellent customer service skillsExcellent English written and verbal communication skillsJapanese or other language skills are a plusMUST be available to work morning (6:30 am~) and night (~2:30 am) shiftMUST be able to work on weekdays, weekends and holidaysProficiency in MS Office Understanding in diverse culturesMust have a valid state driver’s licenseMust pass pre-employment drug test and 10- year employment background check

 

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