Customer Service Representative – Cerritos, CA
Adecco US, Inc.
Adecco is assisting a client in Cerritos, CA, to hire a Customer Service Representative for a **full-time position** with the following shift details:
+ **Shift Hours:** 12:00 PM to 8:30 PM, Tuesday to Saturday
+ **Pay Rate:** $17 - $18 per hour
+ **40 hours per week**
**Key Responsibilities:**
+ Assist customers and business partners via phone and email
+ Handle customer complaints professionally and calmly
+ Diagnose, assess, and resolve customer issues
+ Monitor delivery route progress
+ Scan haul-away pods and verify stamps
+ Process changes or cancellations to delivery orders
**What You’ll Need to Excel:**
+ Proficiency in Microsoft Office programs (MS Project, Word, Excel, and PowerPoint)
+ High school diploma or equivalent
+ 1 year of related experience (preferably within a call center environment)
+ Strong customer service skills and the ability to resolve issues effectively
+ Exceptional multitasking and organizational abilities
+ Ability to perform well under pressure while exceeding customer expectations
If you're looking to work in a dynamic and fast-paced environment with opportunities for growth, we encourage you to apply today!
**Pay Details:** $17.00 to $18.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
Confirm your E-mail: Send Email
All Jobs from Adecco US, Inc.