Customer Service Representative 2 Company : Safran Ventilation Systems Job field : Customer services and support Location : Everett , Washington , United States Contract type : Permanent Contract duration : Full-time Required degree : High School Diploma/GED Equivalent Required experience : First experience Professional status : Administrative staff Spoken language(s) : English Fluent Salary range : USD 34,660 - 54,030.00 ($16.66/hr - $25.98/hr) \# 2025-151658 Apply with one click Any questions ? **Job Description** The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings. The Customer Service Representative works in coordinating, supporting and improving the commercial process and positively influence customer happiness. The Customer Service Representative is responsible for coordinating day to day activity for customer requests, processes customer orders and quotes, and maintains front line communication with the customers. They update changes of order dates and ensure adherence with contractual obligations. The Customer Service Representative is accountable to performance KPIs used to monitor department performance. Additional responsibility includes escalation of customer issues to the Manager as needed. DUTIES AND RESPONSIBILITIES: • Process initial contract review, final contract review, repair quotes, and shipments • Follow-up on all quotes sent • Work with technicians on technical related questions, modifications, and repair options available • Review Customer Contracts • Provide Accurate Repair Pricing • Process NFF (No Fault Found) • Work with Finance on customer issues • Provide status reporting to customer and management • Assist customers with problems and resolve customer issues quickly • Other duties may be assigned. **Complementary Description** Safran Ventilation Systems offers competitive salaries, recognition programs, comprehensive benefits, retirement plans with employer match, corporate university training courses, professional development programs, tuition assistance, flexible work scheduling and paid leave. Candidates for positions with Safran Ventilation Systems must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Relocation assistance and/or visa sponsorship is not guaranteed for this position. This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status. Safran Ventilation Systems is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call: 425.583.0810. We will make a determination on your request for reasonable accommodation on a case-by-case basis. **Job Requirements** KNOWLEDGE, SKILLS, AND ABILITIES: • Ability to make applicable team/group decisions. • Ability to coordinate and communicate with team, group, and/or customer. • Familiarity with the business process and environment of assigned team/group. • Ability to effectively communicate and work within team environment. • Ability to work with MS Office computer applications. • Ability to make decisions based on assigned responsibility. • Understanding of the assigned organization business environment and awareness of company • business environment. • Multi-tasking, attention to detail, and follow-up skills • Team-oriented • Experience working in ERP systems, Microsoft Dynamics AX is a plus • Fluent in English (Written and verbal). REQUIRED EDUCATION AND EXPERIENCE: Education: High school diploma required; Bachelor's degree preferred Experience: 4-5 years of data entry and customer service experience Computer: Intermediate skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred. Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines Description: Mid/Intermediate-Level position within job role. WORKING CONDITIONS: • This position sits and performs computer work for extended periods of time. • Protracted or irregular hours may be required. **Locate your future workplace** 7501 Hardeson Road98203 WA Everett Washington United States Safran is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.