YOUR ROLE

As a Customer Service Representative, you will work in the warehouse intercepting, processing, and keying orders into our system. As the primary contact for our internal departments and external customers, you must have an outgoing, professional demeanor, excellent verbal and written communication skills, and a passion for quickly solving problems with satisfactory solutions. Your typical schedule will be Monday - Friday, 2:30 pm - 11:00 pm. The pay rate is $18.00 per hour.

YOUR RESPONSIBILITIES  

Examine records and inform customers of shipping dates, anticipated delays, and any additional information neededPromptly respond to emails and customer inquiries, troubleshoot issues, and follow up quicklyEnter orders into an automated systemCompile, sort, and verify records for accuracy, file documents and reportsEmbrace and model a culture of belonging in a diverse workforce where all associates feel safe, valued, and includedConfer with various departments and carrier personnel to expedite or trace missing or delayed shipments; compile statistics and prepare various reportsSign in Drivers with the correct documentationGather and assess data and quantify results to ensure accurate and complete informationCreate and provide internal and external distribution center reportsProvide back-up support for other departments when needed

 

YOUR SKILLS AND EXPERIENCES 

2+ years of full-time customer service experience in a warehousing or distribution environment Must be a U.S. citizenIntermediate skills in Microsoft Word and Microsoft Excel Experience with AS400 or any Warehouse Management System (WMS)  Strong ability to quantify results and create accurate reporting English fluency (written and verbal) 

 

GOOD REASONS TO JOIN 

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-onsite 

LANGUAGE

English