Responsibilities
Receives, responds, and returns inbound phone calls. Screens incoming telephone calls to determine customer needs and to facilitate timely and appropriate services. Determines customer needs and responds in a manner to ensure customer satisfaction. Also coordinates, plans, and organizes the day-to-day operations and administrative matters to support the goals and objectives for the Branch. Assists in the coordination and management of administrative matters and handles confidential information. Works under general direction. Education: High School Diploma or the equivalent work experience required. Bachelor's Degree in Communications, English, Public Relations, Health Care or related field, or the equivalent preferred. Experience: Minimum two years of customer service experience, preferably in a health care setting, required. Prior administrative, business or office management experience required. Effective oral/written/interpersonal communication skills required.Proficient with personal computers, including Microsoft Windows: Word and Excel required. Knowledge of Access preferred. Ability to multi-task in a fast-paced environment required. Knowledge of Health Care administration/terminology preferred. Bilingual skills may be required as determined by operational needs.