Souderton, PA, USA | Full Time Join Our Team as a Customer Service Representative! Craft-Bilt Manufacturing Co. is a trailblazer in the residential and commercial remodeling industries. Family-owned and operated for over 76 years, we specialize in top-notch outdoor home improvement products like sunrooms, awnings, solar shades, canopies, aluminum and glass railings, and waterproof aluminum decks. Our mission is clear: "Enthusiastic Employees...Flawless Performance...Delighted Customers." And that's where you come in! Why Craft-Bilt? Work Environment: Enjoy a professional yet relaxed atmosphere with a casual dress code. (PPE provided for production areas) Employee Discounts: After one year, take advantage of discounts on our fantastic products. Work-Life Balance: Work hard while you're here, but no expectation to take work home. Comprehensive Benefits: FULLY PAID healthcare and dental insurance for you and your eligible dependents with NO payroll deductions. Additional Perks:Free life insurance, short-term and long-term disability, 401(k) with company match, year-end bonuses, PTO, and paid holidays. What We're Looking For: Experience: At least two years in a manufacturing environment. Professionalism: High level of customer care and professionalism. Problem Solver: Enjoy troubleshooting and finding solutions. Communication Skills: Strong ability to communicate on the phone and through email. Learning Attitude: Eager to learn about our diverse product lines. Adaptability: Thrive in a fast-paced environment with shifting priorities. Attention to Detail: Excellent organizational skills and keen attention to detail. Requirements: Customer Interaction: Two years of experience communicating with customers/clients via phone and email in a manufacturing setting. Tech-Savvy: Skilled in Microsoft Word and Excel, and able to type at least 40 words per minute. Systems Experience: Two plus years with ERP, CRM, or CPQ systems, including BOMS and routings. On-Site Commitment: Ability to work on-site full-time, 8:00 AM to 5:00 PM, Monday through Friday. Ready to join a team that values your skills and offers a great place to work? Apply now and become part of the Craft-Bilt family, where your enthusiasm and dedication help us deliver flawless performance and delighted customers every day!