Join United as we develop the world’s leading airline. As a United Airlines Customer Service Representative (CSR) you can play an important role in making customers appreciate the quality of service offered by United. The positive interactions that CSRs have with customers at the check-in, gate, baggage services, or United lounges will have a direct positive impact on the company. That is why we are looking forward to hiring courteous, caring, and customer-focused employees who can not only communicate with customers, but also listen.
People with the desire to take that extra step to improve someone’s travel experience. The Customer Service Representative (CSR) is responsible for assisting customers with flight reservations, ticketing and check-in, boarding, customer service and complaint resolution, as well as receiving aircrafts.
We offer competitive salary and travel benefits. Below are our available Part-Time models, our team is able to consider your preference
5 x 5.5 = 27.5 hrs/week4 x 7 hrs = 28 hrs/week4 x 8 = 32 hrs/weekApply to learn more.
Please submit resume/CV in English
Job Overview and Responsibilities
Interacting with customers in a kind and helpful manner is key to creating memorable experiences and building customer loyaltyStepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customerWorking each and every day with a safety mindset by ensuring we hold ourselves and each other to the highest standardsNavigating challenges by being steady yet adaptable. Maintaining composure and managing conflict and not taking customer frustration personally.Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies.Working with state of the art tools in an exciting environmentChecking-in and processing of passengers and baggage onto flightsEnsuring that passengers are in possession of valid documentation for travelMeeting and boarding flights, assisting passengers wherever required that includes:Working remote arrivals and departures outside (heat, rain, snow)Driving on the rampBaggage service handling, incl. occasional lifting of bags up to 25kgManual handling of aircraft doorsTransfer counterAssigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth runningProfessional service to our customers, both internal and externalWe offer outstanding Travel Privileges with Star Alliance partners as well as with most major Airlines. Other benefits include coverage in United pension schemes, supplemental insurances, wellness services as well as internal development and career opportunities.
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Join United as we develop the world’s leading airline. As a United Airlines Customer Service Representative (CSR) you can play an important role in making customers appreciate the quality of service offered by United. The positive interactions that CSRs have with customers at the check-in, gate, baggage services, or United lounges will have a direct positive impact on the company. That is why we are looking forward to hiring courteous, caring, and customer-focused employees who can not only communicate with customers, but also listen.
People with the desire to take that extra step to improve someone’s travel experience. The Customer Service Representative (CSR) is responsible for assisting customers with flight reservations, ticketing and check-in, boarding, customer service and complaint resolution, as well as receiving aircrafts.
We offer competitive salary and travel benefits. Below are our available Part-Time models, our team is able to consider your preference
5 x 5.5 = 27.5 hrs/week4 x 7 hrs = 28 hrs/week4 x 8 = 32 hrs/weekApply to learn more.
Please submit resume/CV in English
Job Overview and Responsibilities
Interacting with customers in a kind and helpful manner is key to creating memorable experiences and building customer loyaltyStepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customerWorking each and every day with a safety mindset by ensuring we hold ourselves and each other to the highest standardsNavigating challenges by being steady yet adaptable. Maintaining composure and managing conflict and not taking customer frustration personally.Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies.Working with state of the art tools in an exciting environmentChecking-in and processing of passengers and baggage onto flightsEnsuring that passengers are in possession of valid documentation for travelMeeting and boarding flights, assisting passengers wherever required that includes:Working remote arrivals and departures outside (heat, rain, snow)Driving on the rampBaggage service handling, incl. occasional lifting of bags up to 25kgManual handling of aircraft doorsTransfer counterAssigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth runningProfessional service to our customers, both internal and externalWe offer outstanding Travel Privileges with Star Alliance partners as well as with most major Airlines. Other benefits include coverage in United pension schemes, supplemental insurances, wellness services as well as internal development and career opportunities.
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Required
High School Diploma or equivalentsecondary schoolcertificateA proven track record of reliabilityProfessional image and appearanceOutstanding customer service skillsConfident communication skillsMust be fluent in English andGerman (written and spoken)Ability to travel to other countries for training purposesMust be at least 18 years of ageMust be flexible to work all shifts and, when necessary, available 7 days a week. Shifts start at 5am, last one ends at 9pm with the possibility of overtime hours. Including holidays and weekends, to deal with any operational and /or unforeseen situationsMust be legally authorized to work inGermany/EU for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionPreferred
Previous airport operations experience with United AirlinesValid drivers license for GermanyFluency in other European languagesRequired
High School Diploma or equivalentsecondary schoolcertificateA proven track record of reliabilityProfessional image and appearanceOutstanding customer service skillsConfident communication skillsMust be fluent in English andGerman (written and spoken)Ability to travel to other countries for training purposesMust be at least 18 years of ageMust be flexible to work all shifts and, when necessary, available 7 days a week. Shifts start at 5am, last one ends at 9pm with the possibility of overtime hours. Including holidays and weekends, to deal with any operational and /or unforeseen situationsMust be legally authorized to work inGermany/EU for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionPreferred
Previous airport operations experience with United AirlinesValid drivers license for GermanyFluency in other European languages