The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide exceptional customer service, administrative support, and sell products and services in a home city branch.
This position will be located at Reagan National Airport.
Schedule:
Sunday: 7am-4pm
Monday: 7am-4pm
Tuesday: 7am-4pm
Wednesday: 7am-4pm
Thursday: OFF
Friday: OFF
Saturday: 7am-4pm
Responsibilities Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for callback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications Must be at least 18 years oldSome college preferredMust have at least 1 year accumulative experience in sales, customer service, leadership or management in the last 6 yearsLeadership experience could include experience in organizations, clubs, volunteer work, community service, athletics or military serviceMust have a valid US drivers license for a minimum of 1 yearMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI or DWI on driving record in the last 3 years) employment reference, education and social security.Under 25 minute commute (in rush hour traffic) from the location is preferred
We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.