We Are Patterson! Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a strong customer service aptitude to join our Birmingham, AL team.

As a Customer Service Representative, you will:

Administrative:

Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.

Maintain accurate customer and territory records, facility records, and document all customer interaction.

Generation of reports

Monitor scheduled shipment dates to ensure timely delivery.

Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies. 

Gain understanding of and adhere to Accounts Receivables policies and practices.

Verify price and terms in accordance with standard procedures and customer profitability profiles.

Multitask and work within multiple computer systems and communication platforms simultaneously. 

Maintain a current knowledge of company products, policies and procedures

Customer Support:

Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners. 

Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.

Communicate any pertinent information received from customers to the outside sales representative or appropriate management.

Identify customer requirements and expectations in order to recommend specific products and/or solutions.

The Customer Service Representative may perform other duties as assigned.

May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.

Job Qualifications

High School Degree or equivalent

Exceptional customer service and organizational skills

Accuracy and strong attention to detail

Effective verbal, written, and interpersonal communication skills 

General computer proficiency including knowledge of MS Office

Preferred Qualifications

Associate’s Degree or equivalent combination of education and experience.

Proficiency in SAP or related ERP

This position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity.