Position: Customer Service Representative Requisition ID:: 3534 Who we are: Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we’re just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2023, Brady employed approximately 5,600 people worldwide. Our fiscal 2023 sales were approximately $1.33 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com. Why work at Brady: A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you’ll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world. What we need: Customer service representatives provide new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints to drive a best-in-class customer experience. Responsibilities are within the Customer Support / Operations Function as a generalist or in a combination of disciplines. What you’ll be doing: Handle each customer interaction, whether phone or email, from start to finish including customer consultation, quotation, order management, and cross-functional collaboration to ensure complete customer satisfaction. Maintain a working knowledge and sufficient technical knowledge for all products of the division, and major product lines for other divisions to properly advise customers. Identify problems and all relevant issues in straightforward situations, assess each using standard procedures, and make sound decisions. Initiate problem resolution by updating and delegating actions to teammates or leadership and validating completion of delegated actions for all open customer issues. Develop relationships with customers and use product and process knowledge to provide an unrivaled customer experience. Understand and contribute to company goals, missions, and philosophies as expressed by the customer service management team. Contribute ideas, decision-making skills, and good judgment to achieve objectives. Resolve customer inquiries and complaints from multiple channels objectively and effectively with moderate supervision. Develop proficiency in basic Trade Compliance and International Regulations to reduce risk of non-conformance for both the customer and organization. Provide customers product and service information and identify application solutions to maintain revenue streams from customer relationships. Assess customer issues and identify resources and tools in order to provide solid solutions with an emphasis on minimizing customer effort. Drive goals through individual metrics and a strong understanding of department, team, and individual goals. Initiate process improvement through collaboration with peers, inter-company departments, and leadership to exceed goals. What you will need to be successful: High school diploma or equivalent. Minimum one year of customer service or equivalent job related experience. Effective verbal and written communication skills. Previous work experience interacting with customers. Comfortable speaking on the phone with customers. Previous experience following standard work procedures. Ability to problem solve, apply critical thinking and analysis. Effective time management and organizational skills. Ability to work under pressure and to make decisions independently. Ability to work with all levels of the organization. Ability to multitask. Detail focused. Highly adaptable to a changing, fast paced environment. Proficient computer, web navigation, and data entry skills. Experience working with SAP. Comfortable working in Salesforce and Google Tools. Professional and helpful demeanor. Basic math calculations (percentages, costs, tax, etc.) for order processing. Open to observation and coaching. Benefits: Complete insurance coverage with many starting on first day of employment – medical, dental, vision, life. Family benefits (parental leave, fertility coverage, adoption, and surrogacy assistance); Employee Assistance Program (behavioral health, family counseling). 401K with company match. Bonus opportunity. Tuition reimbursement. Paid vacation, holidays, and personal/sick time. Dress for your day dress code. Hiring Range: $18.75 - $20.00/hr.