**AutoReqId:** 20214BR **Pay Class:** Salaried Non-Exempt **Minimum Pay Rate:** $40,570.00 **Maximum Pay Rate:** $51,220.00 **Department:** Customer Services **Line of Business:** RMC (Ready-Mix Concrete) **Position Type:** Full-Time **Job Posting:** Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement, aggregates, and ready-mixed concrete. Heidelberg Materials North America, previously known as Lehigh Hanson, operates more than 450 locations with approximately 9,000 employees in the U.S. and Canada. **The Customer Service Representative role is based in Pavilion, NY and reports directly to the Dispatch Manager.  ** **MILITARY VETERANS HEIDELBERG MATERIALS WANTS YOU!** Here at Heidelberg Materials we recognize how military experience can successfully translate into the civilian workforce and we are committed to giving veterans opportunities. **What you’ll get to do** + Receive product orders and communicate with dispatchers to properly service your market area + Review orders for proper mix design, travel times, and correct job start times, and job or customer specific needs + Collaborate with plant and operations personnel to ensure that the assigned shipping area has the proper resources, personnel, and trucks available to provide superior customer service + Communicate effectively with customers to provide up to date information in regard to the company’s ability to meet expected delivery times and service + Data entry of customer and job information, and run reports + Represent the company as the liaison between customers and operations personnel **Essential Experience and Skills** + Strong computer skills + Proven ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume, and apply concepts of basic algebra and geometry in the work setting + Motivation and ability to work fluctuating hours and days in accordance with customer needs + Excellent communication skills and the proven ability to handle external and internal customers with tact and professionalism **Preferred Experience and Skills** + Education, trainings, or certifications beyond high school + Inside Sales, or sales experience + Product knowledge in concrete or construction materials + Bilingual **Work Environment** + Role operates primarily a professional office environment, but requires conducting business at manufacturing locations and job sites where the conditions include moving mechanical equipment, inclement weather, heat, humidity, and elevated noise levels **What we have to offer** + Competitive base salary + Highly competitive benefits programs + 401k retirement savings plan with an automatic company contribution as well as matching contributions Heidelberg Materials is a drug free workplace. **External candidates must be able to work in the USA without sponsorship.** **Employer Statement:** Equal Opportunity Employer - Minority / Female / Veteran / Disabled