Customer Service Representative
Full-time employment opportunity with a dynamic and multi-faceted resource for economic development in the St. Louis region.
Starting wage: $18.64 per hour
About Us
Since 1950, we have partnered with private and public organizations on hundreds of projects that have created thousands of jobs on both sides of the Mississippi River.
BSD operates with a focus on making a positive impact on the region and the nation, better connecting the Bi-State area to the rest of the world. We are impacting neighborhoods, large and small, in Illinois and in Missouri, with investments that are shaped by our unique perspective of the region and its potential.
Why Work Here
Work for a company that strives to make a positive impact in the regionEarn competitive wageGym Discounts with Club Fitness and OneLife Fitness at Ballpark Village24 hour access to our 9 onsite gymsWellness program that provides free health screeningsFree MetroLink and MetroBus accessMedical, Dental, Vision coverageYour Birthday is a floating holidayEmployee assistance programBi-State Development is an eligible employer the for Public Service Student Loan Forgiveness programTuition Reimbursement Available
The Role
Performs other miscellaneous duties in the Customer Service section not specifically mentioned above. Such duties may include managing information booth, inauguration of new services, relief duties, bus rider-ship and additional special projects, etc.
Knowledge, Skill, & Abilities
Knowledge of the St. Louis Metropolitan area, highway/street network and local landmarks.Knowledge of basic computer functions. Ability to type a minimum of 30 wpm.Ability to learn, apply and convey information about the Metro transit system, its fare structure and operating policies/procedures with a high degree of accuracy. Ability to determine efficient routing and scheduling options for customers using specialized computer software.Ability to work cooperatively and collaboratively in a centralized call center to meet customer needs with a high degree of professionalism. Ability to demonstrate initiative, use of good judgment, concentrate on the task at hand and perform detailed work.Ability to answer a high volume of phone calls under occasionally stressful conditions. Ability to analyze customer issues and problem-solve for customers in a positive and courteous manner. Ability to seek assistance as needed as well as to demonstrate initiative and good judgment.Ability to communicate clearly and understandably (primarily orally) with Metro internal and external customers and Agency staff. Ability to understand and follow oral and written instructions and respond positively to supervisory direction.Ability to make simple mental mathematical computations and tabulations accurately and with reasonable speed.Ability to adjust to changes in work hours.Ability to legibly address envelopes to mail schedules, timetable and maps to customers.Ability to be a team player, work under pressure and adjust quickly to changes in established policies and procedures.Education
Experience
Degree: High School Diploma or Equivalent
Years: 1-2 years of experience
Field:
Field: Customer Service (Computer Knowledge Preferred)
Bi-State Development is committed to providing an Equal Employment Opportunity experience for all employees, applicants, vendors and customers with an environment free of discrimination, harassment, and retaliation.