Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients. Position Summary: Under the direction of the Director of Revenue Cycle , provides outstanding customer service to patients of Signature Medical Group. Location: 680 Centre Street, Brockton, MA Department: Revenue Cycle This is a full-time 40 hour / week position Responsibilities: + Research patient accounts + Verify insurance as needed + Research and answer patient questions + Receive payments from patients, Registration staff, and others as required + Work self-pay reports as assigned + Identify trends and bring to attention of Director for review + Set up budget plan accounts, discount payment applications + Prepare write off requests or financial data changes + Research returned mail correspondence ( i.e. bad address and mail return questions) + Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. 1 . Commits to recognize and respect cultural diversity for all customers (internal and external). 2. Communicates effectively with internal and external customers with resp ect of differences in cultures, v alues , beliefs and ages, utilizing interpreters when needed . + Participates in LEAN program continuous performance improvement program training and leads staff in utilizing LEAN concepts and methodologies . + Performs other duties as assigned . BASIC KNOWLEDGE/SKILLS/APTITUDE/EXPERIENCE: + High school diploma or equivalent + Previous customer service/billing experience in a healthcare environment required + PC knowledge + Effective written and oral communication skills ; + Excellent skills in de-escalating difficult patient calls Education/Experience/Licenses/Technical/Other: + Education: High School Diploma or Equivalent + Experience : Previous customer service/billing experience in healthcare environment preferred + Certification/Licensure: N/A + Software/Hardware: Microsoft Office and IDX preferred + Other: N/A