Summary: As a Customer Service Representative, you will have the responsibility to work with our customers that are in need of service for their systems. You will be required to maintain a high level of customer communication and satisfaction, have a strong work ethic and a passion to create customer loyalty. Customer Service Representative are responsible for managing a high level of productivity in a fast-paced environment with strong multitasking capabilities. Responsibilities: + Consistently provide genuine, friendly, personable and professional service. + Handle multiple responsibilities and balance customer priorities. + Efficiently schedule customer's deliveries to meet their needs. + Go above and beyond for every customer concerns and requests. + Support sales and operations team members so that each customer has a great experience in our store. + Ability to multi-task within a fast-paced environment. + Effective communication and organizational skills in person and on the phone. + Handle excellent listening skills and the ability to work independently and with your team members. + Perform any additional functions that may be assigned by management. + Be able to resolve any escalated customer issues. Requirements: + Minimum three years of proven success working on high-performance teams in a fast-paced, results-oriented service environment + Excellent phone and customer relationship skills + Proven experience developing service solutions derived from problem analysis, good judgment, and customer focus. + Working knowledge of computers and contact management/customer service tracking software + Passionate about creating excellent customer experiences and building both internal and external relationships; good team player + A self-starter and results-oriented with the ability to see multiple tasks through to completion + Demonstrates a high degree of integrity and professionalism + Excellent written and verbal communication skills + Organized and detail-oriented Associated Tasks + Handling customer requests as the need arises + Scheduling customer requests + Manage incoming emails + Proactive outbound calling as needed + Assisting technicians with any challenges that occur during the course of the day Required Education and Experience + High School Physical Demands: + No heavy lifting required Position Type and Expected Hours of Work: + Full time + Monday through Friday + 8:00am - 4:00pm or 9:00AM – 5:00PM + 40 hours weekly Travel: + No travel is expected for this position Benefits + 100% paid health care for individuals, along with family plans + 100% paid dental Insurance for individuals, along with family plans + Vision Insurance + Pet Insurance + 401k and company match + Vacation Packages + Sick Time + 100% paid short-term and long-term disability plans + Company-paid Life insurance We believe in being local, providing exceptional quality, service and having a reputation as being the best. Job Type: Full-time, Part-time Pay: $25.80 - $30.80 per hour Benefits: + 401(k) + 401(k) matching + Dental insurance + Flexible schedule + Health insurance + Paid time off + Parental leave + Vision insurance Shift: + 8 hour shift Work Location: Remote