GFL Environmental is looking for a Customer Service Representative to join our team out of our Allentown office. The Customer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. This role will also assist outside sales representatives with appointment setting, customer tracking and quotations.

 

Key Responsibilities:

Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the webCommunicate clearly and concisely with on-the-road employees to give instructions and assistanceAnswer incoming and make outgoing customer telephone callsReceive and resolve, within established guidelines, customer questions and concernsMonitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with salesTrack customer information and concerns and enter data into databaseResearch and complete customer refunds and submit for approval before being submitted to Accounts Receivable for paymentMaintain new account filesWork with supervisors to ensure that all missed stops and special pick ups are completed dailyProvide timely and accurate information regarding missed stops or other customer concernsGenerate call-in work orders for driverDownload, distribute and answer all customer inquiries received via emailTake web request and process payments by phoneProcess customer payments via internet and take cash payment’s as neededEnter new subscription residential accounts into systemRun credit checks on new customersComplete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelledScan all contracts into system and maintain records of themAssist in completing the Affirmative Action log for all applicantsMaintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email mannersConform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisorsPerform other duties and responsibilities as required or requested by management

Knowledge, Skills, Abilities and Competencies:

High School Diploma or GED2 years customer service call center experienceAbility to implement solutions to general and specific customer concernsAbility to work in fast-paced environment, meet time deadlines and perform under pressurePossess good organizational skills and record keeping skillsPossess ability to speak and communicate effectively with customers and employees both verbally and in writingProficient in Microsoft Outlook, Microsoft Word and ExcelExcellent data entry skills

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We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com