Position Summary: The Customer Service Representative is to provide professional, helpful, and high‐quality service and assistance with customer orders. Essential Duties and Responsibilities:  Ensure orders are correctly moving through the system to include EDI functions back to government owned systems  Monitors and responds to incoming phone calls, emails, and web chat  Manages the Open Order reports to keep all customers / sales orders updated  Actively work with the Procurement, Contracts, and Sales teams to provide updates on critical orders to maintain adherence to contractual obligations  Responsible for on time delivery of products to customers  Ensure contract compliance and metrics are followed  Maintain daily interactions with the various Business Units across the company to ensure internal satisfaction  Ensure that all FARS, DFARS and Compliancy measures are followed  Provide options to customers on order changes  Resolve order issues (e.g., late orders, wrong product sent, etc.).  Be proficient in using ERP Software.  Disburse critical contract information to Operations; request contract modifications, if needed. Requirements MS Office Suite or comparable software, internet search capability & database creation/entry Understanding & experience in Enterprise Resource Planning (ERP) software Hubspot and/or Sales force Experience a plus