Job Summary

As a Customer Service Representative (CSR), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency.
In Office Hours: 7:30am-4pm with 30-minute lunch.

Responsibilities:

Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners. 

Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.

Communicate any pertinent information received from customers to the outside sales representative or appropriate management.

Identify customer requirements and expectations in order to recommend specific products and/or solutions.

The Customer Service Representative may perform other duties as assigned

Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.

Maintain accurate customer and territory records, facility records, and document all customer interaction.

Generation of reports

Monitor scheduled shipment dates to ensure timely delivery.

Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies. 

Gain understanding of and adhere to Accounts Receivables policies and practices.

Verify price and terms in accordance with standard procedures and customer profitability profiles.

Multitask and work within multiple computer systems and communication platforms simultaneously. 

Maintain a current knowledge of company products, policies and procedures

Upgrades telephone orders.

Introducing and promoting new products during calls.

May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.

Required Qualifications

High School Degree or equivalent

Demonstrated customer service and organizational skills

Observable accuracy and strong attention to detail

Proven verbal, written, and interpersonal communication skills 

General computer proficiency including knowledge of MS Office

Preferred Qualifications

Associate’s Degree or equivalent combination of education and experience.

Proficiency in SAP or related ERP