customer service representative. + port washington , new york + posted 2 days ago **job details** summary + $20 - $22 per hour + temporary + high school + category office and administrative support occupations + referenceAB_4619504 job details A Manufacturing Company in Port Washington, NY is hiring a Customer Service Representative to join their call center immediately! We are seeking experienced Customer Service professionals with office experience looking for the next step in their career. You will act as a liaison, provide product information and resolve any emerging problems that our customers might face. The best CSRs are genuinely excited to help customers and are patient, informative, and passionately communicative. If you are interested and qualified for this opportunity, please to this opportunity today or send your resume to jenn.eng@randstadusa.com for immediate consideration! salary: $20 - $22 per hour shift: First work hours: 9 AM - 6 PM education: High School Responsibilities  Provide outstanding customer support by accurately and thoroughly responding to inbound calls, e-mail inquiries and chat in order to provide information about products and services, to take orders for part replacements, or to obtain details of complaints.  Provide and coordinate service to customers as it relates to order inquiries and entries, product/ technical support, and issue resolution.  Determine root causes to issues and develop resolution action plans based on your findings, as well as interact with other departments to help drive positive customer experiences.  Be an active listener who can show empathy and patience in a non-scripted environment  Obtain and examine all relevant information and assess validity of complaints and to resolve possible causes of failure, wrong product, etc.  Review warranty policy terms and determine whether a particular claim is covered by warranty.  Prepare shipping for returned goods.  Assists in Returns and Replacements as needed.  Provide technical assistance as necessary to customers, and utilize internal resources to find resolutions when applicable.  Communicate all grievances, improvement suggestions, and constructive criticism to Customer Support Manager  Reputation Management – Review product rating and reviews on Kraus.com and partner sites and manage/resolve customer concerns. Skills + Follow-up + Active Listening + Telephone Etiquette + Empathy + Interpersonal Sensitivity + Adapting to Change + Basic Software Skills + Typing Skills + Basic Computer Skills + Customer Service + Call Center Support + Patient Support + Client Service + Customer Relations + Customer support + CUSTOMER ORDERS/SALES + Phones + Emails Qualifications + Years of experience: 1 year + Experience level: Entry Level Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days. **get in touch** we are here to help you with your questions. JE **jennifer eng** + +1 631 427 1096 (tel:+1 631 427 1096) + jenn.eng@randstadusa.com