We have an outstanding career opportunity for aCustomer Service Representativeto join a leading Company located in theCleveland, OHsurrounding area. The primary function of the Customer Service Representative is to help the company retain customers and attract new customers. Being a great communicator and having a desire to help others while interacting with new people from many different industries is required. We are interested in candidates who can solve problems, project a high energy level, and possess a natural sociability that draws others to them. Responsibilities : + Must maintain a positive work atmosphere by behaving and communicating in a manner that gets along with customers, vendors, co-workers, supervisors/managers, and salespeople + Provides prompt responses and follow-up to customer inquiries for pricing, delivery, and complaints as necessary + Interacts with vendors, production, sales, and shipping to meet customer's expectations for pricing, delivery, and quality + Records, files, and maintains all customer related documents, specifications, drawings, estimates, pricing, and correspondences in customer files + Establishes selling price for orders and quotations with the guidance of management + Enters and edits orders, placing a strong focus on detail and accuracy + Creates and maintains accurate customer specifications for order entry and estimating + Expedites orders through vendors or production as mandated by customer requests for delivery + Responsible for active participation in New Item / New Account Meetings when needed + Initiates purchase orders for purchased items + Maintains perpetual inventory on approved warehouse customers and places orders to replenish set warehousing levels Basic Hiring Criteria : + Bachelor's degree or Associate's degree preferred + Minimum one to three years related experience and/or training; or equivalent combination of education and experience + Needs to have Corrugated box experience - works with the quality department, production, and engineering Desired Qualifications : + Ability to read and comprehend simple instructions, short correspondence, and memos + Ability to write simple correspondence + Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other employees of the organization + Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume + Ability to apply concepts of basic algebra and geometry + Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form + Ability to deal with problems involving several concrete variables in standardized situations VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance