Customer Service Representative
TAD PGS, Inc.
We have an outstanding career opportunity for aCustomer Service Representativeto join a leading Company located in theCleveland, OHsurrounding area.
The primary function of the Customer Service Representative is to help the company retain customers and attract new customers. Being a great communicator and having a desire to help others while interacting with new people from many different industries is required. We are interested in candidates who can solve problems, project a high energy level, and possess a natural sociability that draws others to them.
Responsibilities :
+ Must maintain a positive work atmosphere by behaving and communicating in a manner that gets along with customers, vendors, co-workers, supervisors/managers, and salespeople
+ Provides prompt responses and follow-up to customer inquiries for pricing, delivery, and complaints as necessary
+ Interacts with vendors, production, sales, and shipping to meet customer's expectations for pricing, delivery, and quality
+ Records, files, and maintains all customer related documents, specifications, drawings, estimates, pricing, and correspondences in customer files
+ Establishes selling price for orders and quotations with the guidance of management
+ Enters and edits orders, placing a strong focus on detail and accuracy
+ Creates and maintains accurate customer specifications for order entry and estimating
+ Expedites orders through vendors or production as mandated by customer requests for delivery
+ Responsible for active participation in New Item / New Account Meetings when needed
+ Initiates purchase orders for purchased items
+ Maintains perpetual inventory on approved warehouse customers and places orders to replenish set warehousing levels
Basic Hiring Criteria :
+ Bachelor's degree or Associate's degree preferred
+ Minimum one to three years related experience and/or training; or equivalent combination of education and experience
+ Needs to have Corrugated box experience - works with the quality department, production, and engineering
Desired Qualifications :
+ Ability to read and comprehend simple instructions, short correspondence, and memos
+ Ability to write simple correspondence
+ Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other employees of the organization
+ Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
+ Ability to apply concepts of basic algebra and geometry
+ Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
+ Ability to deal with problems involving several concrete variables in standardized situations
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
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