TITLE: Customer Service Representative.

LOCATION:  Salem

The Customer Service Representative will Respond to customer inquiries via telephone or email to provide problem resolution to the organization's service standards.

Core Responsibilities: 

Answer customer calls and emails, process orders and arrange transportation for the orders. 

Maintain orders in SAP or other systems. 

Coordinate with Materials Management and Quality Assurance to ensure timely and accurate fulfillment of orders. 

Post customer shipments daily to ensure timely invoicing. 

Ensure customer pricing is accurate. Utilize company records and systems to maintain pricing contract matrices. 

Read to interpret customer-related documents and discern customer expectations and requirements from a variety of sources, both verbal and written. 

Review freight invoices for accuracy. 

Follow up and follow through on all customer inquiries, orders, and complaints. 

Cross-train as necessary to support department needs. 

Make independent decisions within the operating procedures at Kerr by Ingredion. 

Meet progressive productivity requirements with consistent accuracy and attention to detail. 

Communicate by phone, email, or in person with customers and others in a consistently professional and courteous manner. 

Promote and maintain communication between Production, Sales, Quality Control, and Shipping staff to ensure that detailed customer requirements are met. 

The Customer Service Representative position is well-suited for you if you have: 

Experience with SAP or use of other comparable ERP/accounting software. 

Experience in industrial food manufacturing. 

Experience in freight and logistics. 

Ability to push to continually drive personal and organizational results, take educated risks on business opportunities, and benchmark external best practices to outperform the competition. 

Drive to regularly identify areas that can be improved and constructively propose new solutions that increase value and improve business performance; as well as explore multiple possibilities for tackling challenges and think “out of the box” to determine the best solution. 

Proactively seek to improve knowledge of our customers, their markets, and business to ensure plan delivery. 

Challenge the status quo and promote bold thinking to create value. 

Qualified candidate will have: 

Associate’s degree from a college or technical school certificate; six months to one year of related experience and/or training; or equivalent combination of education and experience. 

Ability to handle repetitive functions within the job. 

Ability to handle quickly changing priorities with grace and aplomb. 

Excellent people and communication skills. 

Good prioritization skills to keep on top of numerous calls and e-mails related to customer orders. 

Basic math including common fractions and decimals. 

Ability to compute rates, ratios, and percentages. 

Proficiency in MS Word, Excel, Outlook. 

Ability to speak, read, write, and comprehend English. 

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

Relocation Available:

Pay Range:

This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any).

Incentive Compensation:

As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.

Benefits:

Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with an competitive company match.